IT Customer Experience Specialist | German market

Job description

Prefer to read the job description in German? Click here.


We are hiring an IT Customer Experience Specialist who will serve as the primary point of contact with our customers and help them achieve their goals throughout the lifecycle. We act as a middleman representing the voice of the customer to the rest of the company, but also represent Rentman towards our community/users.

The team continuously works to improve existing processes. This means that you will, besides being responsible for incoming questions, also initiate, own and work on improvement projects. We also hold regular webinars to educate the community about new features or tips and tricks.

As we are scaling up, we set our goals and achieve them together. As a team we decide where we focus our efforts on as the company grows. We give everyone the opportunity to give their insight and develop scalable processes along the way.


We are looking for people that love to work in teams, are tech savvy, can break down problems into actionable steps and that take ownership for customer issues from start to finish. We aim to work smart, creative, and with great collaboration to build a platform that our customers love. If you see a good fit in this environment, why not send us your introduction?


What you will do

  • You own customer issues from start to finish, via phone, email and Zoom

  • You have a clear communication strategy in tough situations (internal and external)

  • You seize opportunities for improvement and you can act as a bridge to fill the gap

  • Hosting webinars on Zoom in front of dozens of people? No problem, bring it on

  • Do you know why we use variables in our documents? If you know why, you bring the right technical skills for this job

  • Don’t know how something works? Learning is a lifetime goal for you. You think about the solution instead of worrying about the problem


About Rentman

Rentman is one of the fastest growing tech-companies of the Netherlands and a leading software provider for the live event industry. From one-man companies to big event producers, event providers in over 70 countries use our software to realize festivals, concerts, corporate events, and more. Rentman brings together planning and communication for these companies to work more organized and accomplish more in less time.

Rentman is Utrecht based and our international team grew quickly to over 50 people from over 15 countries. Some words we love and we strive to identify ourselves with: innovation, collaboration, tech savvy, inclusive, smart, improvement, diversity and commitment. Together we build a platform that our customers love. Do you see a match, why not get in touch now?


What you get at Rentman

  • A competitive salary and performance based 13th month

  • A personal budget for training purposes

  • Paid travel expenses

  • Voluntary pension plan

  • A great and flexible work environment, including free lunch, office fun (Xbox and Ping Pong), legendary (karaoke) parties

  • Open and light office in the heart of Utrecht, with ergonomic sit stand desks

Job requirements

What we are looking for

  • Fluent German language skills and very good English language skills

  • Up to 1 year experience working with customers

  • HBO level of thinking

  • Ability to think on your feet

  • A growth mindset and team player attitude

  • Zendesk certification, project management skills or experience in the AV rental or event industry is a plus

Don't worry if you don't tick all the boxes - let us know why you are the best fit for this role anyway!


Process and how to apply

Because of Covid-19 most of us work from home and our hiring process is done via Zoom. All interviews and the assessment can be done from home. Make sure you have a good internet connection and you are good to go!


Want to apply? The more we get to know you and why you applied for this job, the better your chances. The first interview is an introduction chat to see if there is a potential match. If we both agree this is the case, you can show us your skills in an assessment. After the assessment, a second interview will follow with your potential Manager and a colleague. A third interview meeting the team can be part of the process.


Apply now by using the apply button. For questions or additional information (not your application), contact us at stella@rentman.nl


To all recruitment agencies: Rentman does not accept agency resumes. Please do not forward resumes to our jobs alias, Rentman employees or any other organization address. Rentman is not responsible for any fees related to unsolicited resumes.